End-to-End Encrypted Support

Torzon Support Center

Secure, anonymous assistance for the Torzon community. All communications are protected by military-grade PGP encryption. Please select the appropriate channel for your inquiry type.

Ticket System: OPERATIONAL
PGP Decryption: ONLINE
Response Time: ~4-8 HOURS

Public Inquiries

For general questions about market access, PGP setup, and vendor applications. Do not send order details here.

[email protected]
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Disputes & Orders

Secure internal ticketing system for escrow disputes, missing deposits, and account recovery. Requires login.

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Encryption Auto-Enabled

Security & Bug Bounty

For whitehat researchers and critical vulnerability reporting. Generous rewards for valid findings.

PGP MANDATORY

Unencrypted reports are discarded automatically.

Official PGP Public Key

Import this key to your keyring to verify signed messages from Torzon Support.

FP: 5A4D 8F21 ... C9B2 3E2C 
-----BEGIN PGP PUBLIC KEY BLOCK-----
mQINBGTv9XEBEAC8yJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3
zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3
zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3
zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3
zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3
zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3
zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3
zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3
zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3
zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3zJ7qK9h3
=X9y2
-----END PGP PUBLIC KEY BLOCK-----

Security Warning

Torzon staff will NEVER ask for your Private PGP Key, Mnemonic seed phrase, or account password. If anyone asks for these credentials, they are an impersonator. Verify all signatures against the key above.

Support Protocol & Guidelines

To ensure the fastest resolution time for your inquiry, strictly adhere to the following protocol. Tickets not following these rules may be closed without response.

1

Descriptive Subject Lines

Use format: "[Issue Type] - Order #12345". Vague titles like "Help" or "Problem" are deprioritized.

2

Include Transaction Data

Always include TxID (Transaction Hash), Order ID, and Vendor Name in your initial message.

3

No Double Posting

Creating multiple tickets for the same issue resets your position in the queue. Please wait for a response.

4

PGP Signing

If recovering an account (2FA reset), you MUST sign a message with the PGP key attached to your profile.

Current average response time: 4 hours 12 minutes. Premium vendors receive priority support.